Refund & Cancellation Policy

1 Cancellations by Guests

1.1 More Than 48 Hours Before the Tour

Cancellations made more than 48 hours before the scheduled tour departure time are eligible for a 50% refund of the total booking amount, minus a 5% payment processing fee.

1.2 Within 48 Hours of the Tour

Cancellations made within 48 hours of the scheduled tour departure time, for any reason, are not eligible for a refund.

1.3 No-Shows

Failure to arrive at the meeting point on time, or failure to attend the tour for any personal reason, is classified as a no-show. No-shows are strictly non-refundable and non-reschedulable.

1.4 Rescheduling

Rescheduling is not guaranteed. In the event a guest faces an unforeseen issue, the company reserves the sole right to decide whether a rescheduling option may be offered. Any rescheduling is subject to:

• Tour availability on the requested alternative date
• Additional fees that may apply
• Management approval at our sole discretion

There is no automatic right to reschedule. Please plan accordingly and cancel within the 48-hour window if you are uncertain about your plans.

2 Cancellations Due to Weather

If Daymaniyat Islands Tours cancels a tour due to adverse weather or sea conditions that affect the safe operation of the tour, you will receive a full refund with no deductions or fees.

Important details about weather cancellations:

• The decision to cancel due to weather is made by the captain and tour operator and is final.
• Weather conditions are assessed on the morning of the tour. You will be notified as early as possible via WhatsApp.
• Where possible, we will offer an alternative date before processing a refund. You are free to accept the alternative date or request a full refund.
• If conditions deteriorate after departure and the tour is shortened or the itinerary is altered for safety, this does not qualify for a refund as the tour has already commenced.

3 Refund Scenarios at a Glance

4 How to Cancel a Booking

To cancel a booking, please contact us through one of the following channels:

5 How Refunds Are Processed

• Approved refunds are processed within 7–14 business days to the original payment method (debit card, credit card, or Apple Pay).
• The 5% payment processing fee is charged by our payment processor and is non-recoverable. This fee is deducted from the refund amount.
• Bank processing times may vary. If you have not received your refund within 14 business days, please contact your bank first, then reach out to us.
• Refunds cannot be issued to a different payment method or bank account than the one used for the original transaction.

6 Group Bookings

For group bookings:

• Cancellation of the entire group follows the same policy as individual bookings (50% refund if 48+ hours before, no refund within 48 hours).
• Partial cancellations (reducing guest numbers) are handled on a case-by-case basis. Please contact us as early as possible.
• If the group size falls below the minimum required for a private charter, the booking terms may need to be adjusted.

7 Private Tour Bookings

Private tour bookings (Private Morning Snorkeling and Private Sunset Snorkeling) follow the same cancellation policy with the following additional terms:

• The boat fee (OMR 220) is subject to the standard cancellation policy.
• Island permits that have already been purchased and submitted to the authorities are non-refundable regardless of cancellation timing.
• If permits have not yet been purchased at the time of cancellation, they will not be charged.

8 Seasonal Tours

The following tours are available November to April only:

• Full Day Island Tour
• Overnight Camping

If you book a seasonal tour and it is later cancelled by us due to seasonal closure or reserve restrictions (not weather), you will receive a full refund. If you attempt to book outside the operating season, we will inform you of availability and suggest alternative tours.

9 Deposits & Payment Terms

• A 50% deposit is required at the time of booking to secure your reservation.
• The remaining 50% balance is due before the tour departure.
• Bookings without a deposit are not confirmed and may be released to other guests.
• If the remaining balance is not paid before departure, Daymaniyat Islands Tours reserves the right to cancel the booking. In this case, the deposit is non-refundable.

Payments can be made by debit card, credit card, or Apple Pay through our secure payment link.

10 Disputes & Contact

If you believe a refund decision was made in error, or if you have a dispute regarding your booking, please contact us:

• WhatsApp: +968 7646 4192
• Email: huzefa@lavenderblush-hedgehog-287360.hostingersite.com

We will review your case and respond within 48 hours. All disputes are handled in accordance with our Terms & Conditions and the laws of the Sultanate of Oman.

This Refund & Cancellation Policy forms part of our Terms & Conditions. Please read both documents carefully before booking.